Ducen Blog

Leap Ahead of Employee Churn with HR Analytics

Human resources (HR) analytics helps you get insights into every aspect of your organization’s resourcing from hire and onboarding right through to[...]

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A Natural Language Processing (NLP) Approach to Data Exploration with Analance™

What if you can get insights into understanding your customers better, know what they need, and make inferences based on their mood? We’re now proud to[...]

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Deep Learning: What’s it Good For?

Making Computers See the World the Way We do

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When Blockchain Technology Meets Big Data & Analytics

Blockchain technology has been all over the news recently. With the explosion of bitcoin usage for digital transactions, blockchain is required to[...]

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Call Centre Analytics : Part 2 - Tracking every customer touchpoint to optimize the customer journey

After a sale, it is critical to ensure every touchpoint with the customer is handled skillfully. It is only possible to understand and improve a[...]

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Call Centre Analytics : Part 1 - Tracking every customer touchpoint to optimize call centre operations

Customer service is essential to any organization, especially for product-based companies offering support to customers around the clock. When an[...]

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When you know Analytics is the right way to go

Part 1: BI and Analytics Adoption Made Easy

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Key Algorithms in Machine Learning

Over the past few years, you’ve probably heard plenty of talk about Machine Learning and its business applications, including increased revenue, better[...]

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Boost your Sales with Predictive Analytics

Sales are still firmly entrenched in the last century with techniques such as cold calling, foot-in-the-door, pitching, and solution-selling across[...]

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