Ducen Blog

When Blockchain technology meets Big Data & Analytics

Blockchain technology has been all over the news recently. With the explosion of bitcoin usage for digital transactions, blockchain is required to[...]

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Call Centre Analytics : Part 2

Tracking every customer touchpoint to optimize the customer journey

After a sale, it is critical to ensure every touchpoint with the customer is[...]

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Call Centre Analytics : Part 1

Tracking every customer touchpoint to optimize call centre operations

Customer service is essential to any organization, especially for product-based[...]

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When you know Analytics is the right way to go

Part 1: BI and Analytics Adoption Made Easy

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Key Algorithms in Machine Learning

Over the past few years, you’ve probably heard plenty of talk about Machine Learning and its business applications, including increased revenue, better[...]

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Boost your Sales with Predictive Analytics

Sales are still firmly entrenched in the last century with techniques such as cold calling, foot-in-the-door, pitching, and solution-selling across[...]

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5 Ways Turn Your Hotel into a Smart Hotel with IoT Analytics

IoT (Internet of Things) Analytics is revolutionizing service delivery in the hospitability industry. Many hotels already use IoT devices, including[...]

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Customer Sentiments: What do your customers actually think?

 4 Ways Sentiment Analysis Benefits Your Business

Modern social analytics tools expand the insights you can get into the performance of your products,[...]

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Give your web analytics a boost with heatmaps

Visualization helps you put huge sums of data gathered from web analytics tools into a visual format that’s easier to understand. Spreadsheets and[...]

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