Ducen Blog

Call Centre Analytics : Part 2

Tracking every customer touchpoint to optimize the customer journey

After a sale, it is critical to ensure every touchpoint with the customer is[...]

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Analytics in Banking

How Data Analytics Impact Banking

Customer acquisition and retention has always been primary drivers for any business. Given today’s stiff competition[...]

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Why you need a Big Data Strategy

Key to Business Survival: A Big Data Strategy for Risk Management

With the cost of storage dropping, thanks to cloud computing, data growth is[...]

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Capacity Planning

Are overcrowded emergency rooms (ERs) a sign of poor capacity management?

Patients are almost always expected to wait long hours in overcrowded[...]

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Pharma Sales Performance and Profitability

Tomorrow’s Sales Reps: Kickstart Pharma Sales Performance & Profitability

Pharmaceutical companies have traditionally relied on sales representatives[...]

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