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Selling amid the ecommerce explosion: 4 success factors to consider
By Fiona Villamor on March 30, 2021

The new normal brought digital commerce to the forefront, with customers preferring remote sales, online ordering and payments, and contactless...

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9 reasons why Microservices Architecture is the superior development approach
By Nitin Mistry on March 16, 2021

Unless you've been living on Mars for the past few years, I'm sure you’ve heard the buzzword “microservices”, also known as microservices...

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4 ways advanced analytics can help exceed customer expectations
By Fiona Villamor on March 2, 2021

In 2020, companies across countries and industries scrambled to stabilize operations, ensure the health and safety of employees, and find ways to...

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Machine learning for telcos: How to predict SLA breaches
By Asha Thobias on February 16, 2021

Service Level Agreements (SLAs) are commitments given to customers in relation to the product or service being provided. If breached, not only are...

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Working apart together: how to improve outcomes with data analytics
By Fiona Villamor on February 2, 2021

While originally a crisis response to enable business continuity, flexible work options are starting to define the modern workplace. Organizations...

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A Guide to Agile Development: Getting Started with a Checklist
By Kumar Madhavan on January 19, 2021

Agile Transformation - Part I I’m sharing my experience as part of transitioning various programs and projects in adopting agile principles, which...

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The telco industry isn’t slowing down: what to expect and prioritize in 2021
By Fiona Villamor on January 14, 2021

2020 was all about problem-solving. And indeed, the industry was able to come up with creative and innovative solutions to address emerging...

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The road to data quality: Getting to customer 360 faster with Machine Learning
By RameshRao Kulkarni on December 23, 2020

Part 2: The role of Machine Learning in MDM Read Part 1 here > Data analytics is a complex process that demands time and effort from data...

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Service & data integration: how to manage a multi-provider environment
By Fiona Villamor on December 16, 2020

To be able to deliver the latest and greatest services to customers and clients today, telcos must employ different vendors, subcontractors, and...

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