Digitalization and the rapid technological development have resulted in an abundance of data across industries, and this volume is only expected...
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As an industry that capitalizes on the transfer and exchange of data, the telecom sector has a wealth of data on their hands they can use to stay...
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We are proud of our Core Team for building an interactive, live COVID-19 global report on Analance. During this challenging time, Ducen presents...
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The data science discipline has been around for quite some time now, but you may have noticed the field gaining traction in recent years. This is...
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Dashboards—they’re the face of your analysis, the interface of your business. They help you organize and visualize your data and most importantly...
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In today’s technological landscape, businesses are more data-dependent, with vast pools of data at their disposal. What to do with it and how to...
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Human resources (HR) analytics helps you get insights into every aspect of your organization’s resourcing from hire and onboarding right through...
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Part 2: Optimizing the customer journey through Call Center Data Analytics (Read Part 1 here) After a sale, it is critical to ensure that every...
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Part 1: Optimizing operations through Call Center Analytics Customer service is essential to any organization, especially for product-based...
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