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Topic: Business Intelligence

Big data & analytics: 10 facts and figures you need to know
By Fiona Villamor on October 13, 2020

Digitalization and the rapid technological development have resulted in an abundance of data across industries, and this volume is only expected...

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5 ways business intelligence helps telcos gain competitive advantage
By Fiona Villamor on September 15, 2020

As an industry that capitalizes on the transfer and exchange of data, the telecom sector has a wealth of data on their hands they can use to stay...

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Interactive dashboard: Tracking the COVID-19 pandemic in real-time on Analance™
By Ducen on April 28, 2020

We are proud of our Core Team for building an interactive, live COVID-19 global report on Analance. During this challenging time, Ducen presents...

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The people behind Data Science: 5 roles that make up a winning team
By Fiona Villamor on February 25, 2020

The data science discipline has been around for quite some time now, but you may have noticed the field gaining traction in recent years. This is...

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How to build a dashboard that aligns with your brand
By Fiona Villamor on August 27, 2019

Dashboards—they’re the face of your analysis, the interface of your business. They help you organize and visualize your data and most importantly...

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Business Intelligence vs Advanced Analytics: Differences that form a powerful team
By Fiona Villamor on August 13, 2019

In today’s technological landscape, businesses are more data-dependent, with vast pools of data at their disposal. What to do with it and how to...

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HR Analytics: The solution to employee churn
By Salma Aziz, MSc on May 10, 2018

Human resources (HR) analytics helps you get insights into every aspect of your organization’s resourcing from hire and onboarding right through...

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Call Center Analytics: How to optimize the customer journey with customer touchpoints data
By Salma Aziz, MSc on March 8, 2018

Part 2: Optimizing the customer journey through Call Center Data Analytics (Read Part 1 here) After a sale, it is critical to ensure that every...

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Call Center Analytics: Optimizing operations with customer touchpoints
By Salma Aziz, MSc on March 1, 2018

Part 1: Optimizing operations through Call Center Analytics Customer service is essential to any organization, especially for product-based...

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