Digitalization and the rapid technological development have resulted in an abundance of data across industries, and this volume is only expected...
Continue ReadingTopic: Business Intelligence
5 ways business intelligence helps telcos gain competitive advantage
As an industry that capitalizes on the transfer and exchange of data, the telecom sector has a wealth of data on their hands they can use to stay...
Continue ReadingInteractive dashboard: Tracking the COVID-19 pandemic in real-time on Analance™
We are proud of our Core Team for building an interactive, live COVID-19 global report on Analance. During this challenging time, Ducen presents...
Continue ReadingThe people behind Data Science: 5 roles that make up a winning team
The data science discipline has been around for quite some time now, but you may have noticed the field gaining traction in recent years. This is...
Continue ReadingHow to build a dashboard that aligns with your brand
Dashboards—they’re the face of your analysis, the interface of your business. They help you organize and visualize your data and most importantly...
Continue ReadingBusiness Intelligence vs Advanced Analytics: Differences that form a powerful team
In today’s technological landscape, businesses are more data-dependent, with vast pools of data at their disposal. What to do with it and how to...
Continue ReadingHR Analytics: The solution to employee churn
Human resources (HR) analytics helps you get insights into every aspect of your organization’s resourcing from hire and onboarding right through...
Continue ReadingCall Center Analytics: How to optimize the customer journey with customer touchpoints data
Part 2: Optimizing the customer journey through Call Center Data Analytics (Read Part 1 here) After a sale, it is critical to ensure that every...
Continue ReadingCall Center Analytics: Optimizing operations with customer touchpoints
Part 1: Optimizing operations through Call Center Analytics Customer service is essential to any organization, especially for product-based...
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